CUSTOMER PORTAL

    Our Customer Portal allows you to access your Loan related details such as:

  • View Loan details
  • Download Statement of Accounts (SOA), Interest Certificates, No Objection Certificate (NOC),Repayment Schedule and Welcome Letter
  • Make payment for missed EMI
  • View and update contact details online
  • Click here to log in to the Customer Portal with your User ID and Password

CALL

You can call us at our helpline 1860 500 9900 between 9:00am - 7:00pm Monday - Saturday. Please keep your Loan reference number handy for verification.

EMAIL

Write to us at customer.care@capitalfirst.com for all queries, concerns & suggestions.

BRANCH

We have 47 branches where you can visit and raise your queries with our dedicated customer service executive. Click here to view the branch locator. Branch timings - Monday -Friday 9:30am to 5pm Saturday 9:30 am to 2 pm (Branch will remain closed on 1st and 2nd Saturday of every month.)

FREQUENTLY ASKED QUESTIONS

Check our FAQ to know answers to most common questions regarding your loan. Find more details on various topics such as:

  • Loan Details
  • Change In Demographic Details
  • Payment Related
  • Foreclosure
  • Part Prepayment
  • Swapping
  • TDS Refund
  • Easy Buy Card (Ebc) Related
  • Other Queries

DISSATISFIED WITH OUR FIRST RESOLUTION?

Click Here

If you are not happy or unsatisfied with the response received from us and you would wish to escalate the same, you may reach out to our Grievance Redressal Officer, Mr. Kalpesh Rana, who can be contacted via phone/email.

Contact No: 022 61185811

E-mail: nodal.officer@capitalfirst.com