I. Information Collected

IDFC FIRST Bank Limited will collect personal information of the User. While some User information has to be mandatorily provided, others are optional and certain portions of the information will remain private and some will be displayed to other users. Additional information may be gathered during subsequent use of the App by the User, whenever you choose to provide it.

  1. IDFC FIRST Bank Limited have taken all necessary and reasonable measures to protect the confidentiality of your information and its transmission through the world wide web and IDFC FIRST Bank Limited shall not be held liable for disclosure of the confidential information when in accordance with this Privacy Policy or in terms of the agreements, if any, with you.
  2. Certain mandatory information will be collected at the time of registration on the App which is required to enable you to login to the App and for us to:
    1. verify your identity;
    2. determine your eligibility for using its proprietary technology; and
    3. safeguard against illegal activities like fraud, cheating, misappropriation, etc.
  3. In order to use the facilities and services available on the App, you may be required, from time to time, to provide certain additional personal information after registration on the App, which information shall be collected only upon receiving your express consent.
  4. IDFC FIRST Bank Limited may also automatically receive and collect certain anonymous information in standard usage logs through the web server, including mobile-identification information obtained from the equivalent of "cookies" sent to the App, including mobile network information, standard web log information, traffic to and from our App, tracking inside the App and any other available information, from:
    1. an IP address, assigned to the device used by you;
    2. the domain server through which you access the App and the functions and features therein; and
    3. the type of device used by you.
  5. You may choose to provide us with access to certain personal information stored by third party sites. We will have access to such information to the extent allowed by your privacy settings on that site and your specific authorization. In the event you associate your account managed by us with an account maintained with any third party to enable us to access certain information maintained in such third party managed accounts, you agree that we may collect, store and use such information in accordance with this Privacy Policy.
  6. After obtaining your specific consent to allow the App to access your SMS inbox, we may collect relevant information from text messages (SMS) received by the Users from providers of services and/or products (including but not limited to retail outlets, financial institutions, mobile carriers and utility companies), that will enable us to provide better access to financial services & products to you. We will only access business messages that originate from alphanumeric senders.
  7. We may access Complete Contact information, such as your name, address, phone, email and other similar information and Complete call history of yours, Location, Phone and the Device Storage.

We do not charge you anything, we may receive consideration from the parties to whom your request is passed on.

IDFC FIRST Bank Limited recognises the importance of protecting the privacy of all information provided by visitors of this Mobile application. IDFC FIRST Bank Limited uses all reasonable precautions to keep the personal information disclosed to us secure and to disclose such information only to responsible third parties after permission from the visitor or as required by law. IDFC FIRST Bank Limited is not responsible for the content or the privacy policies of mobile applications to which it may provide links.You shall bear all responsibility for keeping the password secure and IDFC FIRST Bank Limited shall not be responsible for the loss or misuse of the password.

No refund/cancellation will be initiated against any of the services.

II. Method and manner of use of User information

  1. When you register with the App, we will use the information supplied by you to pull a credit report from a credit bureaus and identity verification services to facilitate us to evaluate your loan request in the context of your complete financial situation.
  2. IDFC FIRST Bank Limited will also use your information to enable activities and transactions that need to occur during the process of lending, such as:
    1. Generating and maintaining your profiles on the App;
    2. Provide personalized features;
    3. Aiding us to provide better services;
    4. Facilitating collection activities as needed;
    5. Maintaining regular communications with youconcerning transactions you initiate, such as requesting information or assistance, submitting a loan request, making payments, transferring funds, etc.
    6. Modifying the App from time to time to cater to your interests;
    7. Providing the App and the functions and features therein, efficiently ;
    8. Preserve social history as governed by existing law or policy.
  3. You acknowledge that you are licensing us to use, modify, display, distribute and create new material from the information you provide through the App to render certain services on the App. By providing such information, you automatically agree, or promise that the owner of such information has expressly agreed to allow or license, as the case may be, us to use the information in the manner set out in this Privacy Policy, without the payment of any fees. IDFC FIRST Bank Limited may, to the extent permitted by law, also use, license, reproduce, distribute and disclose aggregate, non-personally identifiable information that is derived through your use of the App and you hereby provide consent for the same.
  4. The data collected enables IDFC FIRST Bank Limited to do a Collected advanced analytics of Customers profile to evaluate his propensity to pay, identify cross sell opportunities and collection analytics.

III. Sharing Of Information

  1. IDFC FIRST Bank Limited will protect your personal information against unauthorized use, dissemination or publication in the same manner in which we would protect our confidential information of like nature. However, under certain conditions we may share this information.
  2. We may use the personal information to improve our services to you and to keep you updated about our new products or other information that may be of interest to you. We may share information in the course of normal business operations, such as providing services you have subscribed for, and any activity related to these services such as collection of fee. It may become necessary for the Company to disclose your personal information to its agents and contractors in the course of normal business operations for the above referred purpose. However these parties would be required to use the information obtained from the Company for such purposes exclusively. The Company will endeavour to take all reasonable steps to ensure that the confidentiality of your information is maintained by imposing strict confidentiality standards on all the third parties to whom it discloses such information.
  3. We may be required to disclose your personal and financial information to the statutory authorities in connection with any legal process that may be initiated by such authorities in accordance with applicable laws.
  4. We may occasionally invite selected third parties to participate in offers we feel would be attractive to Usersof the App.
  5. We may also share your information to provide you with superior services and a range of offers. We may use this information to advise you of products, services and other marketing materials, which we think, may be of interest to you. We may also invite visitors to this App to participate in market research and surveys and other similar activities. Otherwise, IDFC FIRST Bank Limited will use your information to improve your experience on the App and make subsequent offers to you on products which may be of interest to you.
  6. You authorize IDFC FIRST Bank Limited to exchange, share, part with all information related to your details and transaction history to its affiliates / subsidiaries / banks / financial institutions / credit bureaus / agencies/ advertisers / participation in any telecommunication or electronic clearing network as may be required by law, customary practice, credit reporting, statistical analysis and credit scoring, verification or risk management and shall not hold the IDFC FIRST Bank Limited liable for use or disclosure of this information.

IV. Information security

  1. The information provided by you is stored in access controlled facilities with restricted access. Your information transmitted over the internet is protected through the use of encryption, using the Secure Socket Layer (SSL) or equivalent protocols If a password is used to help protect your accounts and account information, it is your responsibility to keep the password confidential. You have to ensure that you always log out, before sharing the device with a third party and it is advised that you utilize a service to protect access to your device.

IDFC FIRST Bank Limited shall use generally accepted industry standards to protect your information submitted to us, both during transmission and upon receipt. However, please be advised that, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, even though we strive to use commercially acceptable means to protect your Information, we cannot guarantee its absolute security.