As a measure of safety amid concerns about COVID-19, our Customer Contact centre is operating with limited staff. This may result in a delayed response to calls and emails. We therefore request you to get in touch with us for urgent matters only. While we do our best to stay connected, you can bank virtually from anywhere, anytime with our Mobile App and Net banking for 24 X 7 account access. We are committed to serving you.
To apply for the moratorium, kindly send an SMS from your registered mobile number to 80070 10908, mentioning your Loan Account Number and we will activate the moratorium for the unpaid EMI of March 2020 if any, and for EMI of April and May 2020. Alternatively, you can email your request for moratorium from your registered email address at firstname.lastname@example.org mentioning your Loan Account Number.
You can call us at our helpline 1860 500 9900 between 9:30 AM to 6 PM from Monday to Saturday (except bank holidays). Please keep your Loan reference number handy for verification.
For tracking your Personal Loan application status or to avail a loan please call us on 1800 103 2791
Write to us at email@example.com for all queries, concerns & suggestions.
We have over 90 Branches where you can visit and raise your queries with our dedicated Customer Service Executive. Click here to view the Branch locator. Branch timings - Monday to Saturday 9:30 AM to 4:30 PM, (Branch will remain closed on 2nd and 4th Saturday of every month and on respective State Holidays).
Check our FAQ to know answers to most common questions regarding your loan. Find more details on various topics such as:
If you are not happy or unsatisfied with the response received from us and you would wish to escalate the same, you may reach out to our Principal Nodal Officer.